Earth Right
Contact & Support
General Questions (443) 720-0996
Order Support support@earthright.co
Refund Policy Learn More
Frequently
Asked Questions
  • What is your shipping policy?
    Please review the checkout page before you submit your order for the shipping methods available for your items. We will arrange for shipment of the products to you in accordance with the applicable method selected. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
  • How long will it take to arrive?
    Orders are typically processed within two business days of when the order is processed. We ship orders every Monday through Friday using standard shipping services. Orders are typically delivered within 7 days once shipped. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it. If you have any questions about your order, please contact us at support@earthright.co or call us Monday - Friday, 9 AM - 5 PM CST at (443) 720-0996.
  • How will the charge appear on my credit card?
    The charge will appear on your credit card as: "SHOP MCCORMICK".
  • Do I have to pay sales tax?
    Yes. You will be charged the applicable sales tax, which will be reflected in your order total.
  • Why are you not accepting my credit card?
    There are many reasons for a failed credit card transaction. Your card information may have been entered incorrectly, the card may have expired or reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 9:00 AM-4:00 PM CST at (443) 720-0996, or email support@earthright.co. Please provide them with any error messages you may have received. However, to protect your information, please do not share your credit card details via email.
  • Do you ship to my country?
    We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii or Alaska.
  • Cancelling Orders
    To cancel your order, please contact Customer Service at (443) 720-0996, Monday through Friday or email us at support@earthright.co on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be canceled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
  • Product Inquiries
    If you would like information about McCormick products, please call us at (443) 720-0996 (M-F 9:30am-7pm EST).
  • Can I get a refund, or return a product?
    Please visit our Refund and Returns Policy here for more information.
  • I received a damaged order, what do I do?
    If you received a damaged order, please contact us immediately by calling us at (443) 720-0996.
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